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Support

Expert Help When You Need It

At ChilliCream, we want you to be successful.
Our Support plans are designed to give you peace of mind on every project.

Community

$0 /year

For personal or non-commercial projects, to start hacking.

Includes:

Public Slack channel

Starter

$2,500 /year

For small teams experimenting on non-critical projects.

Everything in Community, plus:

Up to 2 critical incidents
Private Slack channel

Professional

$5,000 /year

For small teams with moderate bandwidth and projects of low to medium complexity.

Everything in Starter, plus:

Up to 5 critical incidents
Up to 2 non-critical incidents
Private issue tracking board

Business

$15,000 /year

For larger teams with business-critical projects.

Everything in Professional, plus:

Unlimited critical incidents
Up to 4 non-critical incidents
Email support

Enterprise

Custom

For the whole organization, all your teams and business units, and with tailor made SLAs.

Everything in Business, plus:

Up to 10 non-critical incidents
Phone support
Dedicated account manager
Status reviews

Feature Matrix

: Community; Starter; Professional; Business; Enterprise

Critical incidents: 2
next business day; 5
next business day; unlimited
next business day; unlimited
12 hours

Non-critical incidents: 2
5 business days; 4
3 business days; 10
next business day

Public Slack channel

Private Slack channel

Private issue tracking board

Email support

Phone support

Dedicated account manager

Status reviews

Get in Touch

Want to learn more? Get the right help for your team and reach out to us today. Write us an and we will come back to you shortly!